Frequently Asked Questions
Everything you need to know about our home collections, shipping, and sustainable design practices.
What is the typical delivery time for furniture and large items?
Standard shipping for accessories usually takes 3-5 business days. For larger furniture pieces and 'Bulky Goods', delivery can take between 7-14 business days depending on your location and the specific carrier service required.
How do I care for my Ferm Living wooden and marble products?
We recommend using a damp cloth for daily cleaning. For wood, avoid harsh chemicals and use a specialized wood oil periodically. For marble, always use coasters as the stone is porous and can be stained by acidic liquids or heat.
What is your return policy for home decor?
You can return any unused items in their original packaging within 30 days of receipt. Please note that personalized items and certain textiles that have been unpacked may not be eligible for return due to hygiene reasons.
Does Ferm Living offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on the destination country and the dimensions of the items in your cart.
Are your products sustainably manufactured?
Sustainability is a core value at Ferm Living. We work with Responsible Choice labels, prioritizing recycled materials, FSC™-certified wood, and organic textiles to minimize our environmental footprint throughout the production cycle.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna, Apple Pay, and Google Pay for a seamless checkout experience.